NUSO, a global provider of cloud communications, has expanded its partnership with Zoom Communications Inc. Building on its existing support for Zoom Cloud Peering in the Americas and EMEA, NUSO will now serve as a global partner for Zoom Phone and Zoom Contact Center licenses. The move gives customers a direct path to combine Zoom’s platform with NUSO’s global network and compliance-ready services, the company said.
“Our partnership with Zoom now goes beyond Cloud Peering,” said Matt Siemens, CEO of NUSO. “We are combining Zoom’s proven collaboration tools with NUSO’s global delivery model and our AI and compliance solutions like NUSO Connect Recorder. This partnership delivers real outcomes for partners and customers through choice, international scale, compliance and resiliency.”
The expanded partnership is designed to give enterprises and resellers a more direct, reliable way to unify telephony, video and contact center solutions while reducing complexity, officials said. It’s also intended to strengthen compliance and security. NUSO Connect Recorder, for example, supports regulatory requirements including GDPR, PCI DSS, and MiFID II, while providing transcription, analysis and encryption.
“Zoom’s partnership with NUSO focuses on the customer experience by combining Zoom Phone and Zoom Contact Center technology with NUSO’s powerful global network. It also ensures our reseller partners have a more simplified way of delivering those customer experiences,” said Nick Tidd, head of global channel GTM at Zoom.
