NUSO, a global provider of cloud-based communications, collaboration and CXaaS, acquired T-Metrics, a provider of advanced contact center solutions and communication tools for the enterprise, U.S. federal, state, and local government markets. The transaction solidifies NUSO’s commitment to delivering resilient, scalable and customizable communication solutions that empower business, government and educational organizations of all sizes to communicate with customers, engage employees and stay competitive.
By integrating T-Metrics’ capabilities, NUSO can expand its reach and impact, offering clients contact centers with enterprise CX tools that meet rigorous security demands. T-Metrics is uniquely positioned in the contact center industry, delivering solutions that meet the highest government security standards in any deployment model. T-Metrics offers certified cloud-based solutions that comply with FedRAMP, StateRAMP and TXRAMP requirements, and premise-based (JITC) solutions, enabling it to serve critical government sectors and high-security industries with flexibility and security.
“The combination of NUSO and T-Metrics offers a comprehensive, customer-centered, omnichannel solution that will connect businesses, schools and governments with their customers and users. Our decision to acquire T-Metrics was made easy as we discovered the remarkable talent within the team, which aligns with our customer-experience vision,” said Matt Siemens, CEO, NUSO. “I’m excited to welcome T-Metrics employees, partners and customers to NUSO!”
“This partnership with NUSO accelerates our growth strategy, enhances our ability to address evolving market demands and expands our service offerings, enabling us to deliver even greater value to our customers,” said T-Metrics CEO, Arthur Pravato. “We’re excited about the value this combination offers to our clients and partners.”
NUSO’s platform, now further bolstered by T-Metrics’ technology and expertise, is committed to delivering advanced, affordable and secure communication solutions. Clients across industries, including federal, state and local government, healthcare, and education, will benefit from the combination of NUSO’s decade of cloud communications experience, T-Metrics’ proven track record of delivering robust, reliable communication infrastructures, and the combined team’s high level of personalized service and solution-oriented support. This combination is augmented by seamless integrations into Microsoft Teams and Zoom Phone, business reputation management tools such as NUSO Brand Watch and Branded Calling ID (BCID), NUSOflex and robust text messaging solutions.
