OrecX and Accent have announced a partnership to offer businesses and contact centers a comprehensive cloud contact center solution.
The two companies are also announcing their first customer contract.
The first joint customer, a U.S.-based distributor of commercial and residential kitchen and restaurant equipment, has 125 combined seats in its contact center and general business. They sought to replace a premise-based phone and call recording system with a combined cloud-based solution which also included call recording, agent screen recording and agent performance scoring.
The Accent-OrecX solution is being deployed in early 2Q19.
