Pax8 has announced a new exclusive partnership with Tier2Technologies. Through the partnership, Pax8 partners in North America can now offer Helpdesk Buttons and Tier2Tickets.
With Pax8, partners have access to the ultimate branded ticketing tool to help automate their processes for technical support. Helpdesk Buttons, powered by Tier2Tickets, offers a streamlined and automated way to submit a ticket. By simply clicking a button, the software captures real-time system data, a time-lapse video of the user’s last 20 actions, and automatically sends all of the information in a self-diagnosing report to the Pax8 partner’s technicians.
With each ticket submitted through the Helpdesk Button, agents get a complete snapshot of the device and enough data to resolve any issue before needing to follow-up with the client.
