AppExchange is home to more than 6,000 apps and consultant listings that extend Salesforce to help customers innovate faster and drive quicker time to value.
With more than 9 million customer installs and 90 percent of Fortune 500 companies using AppExchange solutions, AppExchange has been an innovation hub for customers looking to transform their businesses — and for partners developing solutions and providing expertise across the Salesforce Customer 360.
With the addition of AppExchange Chat and Trusted Reviews, it is easier for customers to connect with partners directly and to make smarter business decisions — without ever leaving a partner’s AppExchange listing.
“Customer expectations have changed drastically during the pandemic — and AppExchange is innovating to meet these expectations by enabling customers to connect directly, in real time, with partners,” said Woodson Martin, GM of Salesforce AppExchange. “In addition, with Trusted Reviews, customers can be more confident in their AppExchange install decisions.”
The new AppExchange Chat feature, built in collaboration with ISV partner Qualified, enables partners to add Chat functionality to their AppExchange listings, making it possible for customers to:
- Chat with real partner experts and get questions answered without leaving AppExchange.
- Leverage those answers to make better informed business decisions in real-time.
Customers can find partner-built solutions enabled with Chat functionality through the AppExchange Chat collection page. The collection page includes more than 25 apps and consultant listings from Chat pilot partners, including Qualified, Vonage, Natterbox, 360 SMS, OwnBackup, Copado and Conga. These listings are ready-to-install solutions that span five categories, including: collaboration; productivity; customer communication; data management and analytics; and finance and accounting.
AppExchange Chat is available to ISVs and consulting partners who want to embed the functionality within their listings.
AppExchange always has connected customers and partners on one platform, enabling digital transformation for companies across industries. The addition of AppExchange Chat and Trusted Reviews represents a reimagined customer experience for AppExchange, bringing customers and partners closer together.
To learn more about AppExchange Chat and Trusted Reviews, check out these resources:
- Get Answers Faster with AppExchange Chat
- Empower Customers and Enhance Partner Program Performance with Trusted Reviews
