This partnership will help Serenova refine and expand its channel partner program. Meanwhile, Telarus adds a new portfolio of leading CCaaS products – featured in Gartner’s 2018 Magic Quadrant for Contact Center as a Service, North America – to offer its prospects.
Telarus is comprised of a robust partner community of VARs, MSPs, integrators, and telecom professionals who source data, voice, cloud, and managed services through a portfolio of 185 leading service providers. This network of subagents can now leverage this agreement to drive opportunities. In turn, Serenova’s highly successful partner program will help them effectively sell, implement, and service its cloud contact center solutions to their customers.
The announcement follows Serenova’s recent announcement of its new SVP of channel sales, Brandon Knight. With master agent experience, Knight provides the strategic direction for Serenova’s channel partners around the world, focused primarily on engaging current partners such as Telarus to continue to drive the adoption of Serenova’s innovative contact center solutions.