Western Canada’s Shaw Communications has launched SmartVoice, a BroadWorks-powered unified communications (UC) solution.
With a broad range of telephony and UC services, including instant messaging and presence, video calling, desktop sharing and advanced voice features, Shaw Business’ SmartVoice leverages BroadSoft’s UC-One platform to give small- and medium-sized business (SMB) clients a cloud-based solution.
“As a trusted small-medium business advisor, we are able to now offer clients a highly functional UC solution based on a platform that works flawlessly both in and out of the office,” said Ron McKenzie, senior vice president, Shaw Business. “Our work with BroadSoft was instrumental in the success of our SmartVoice product launch, and we look forward to building on this relationship to bring new offerings to market in the future.”
SmartVoice features include:
- Instant messaging and presence
- Instant multi-party conference calling
- Desktop sharing
- Video calling
- Call pull
- Do not disturb call features
- On hold messaging
- Voicemail to email
- Network based preferences
- Add-on features: Meet me conferencing, auto attendant, and reception console
“Through UC-One, forward-thinking service providers, such as Shaw, can seamlessly and rapidly extend business offerings beyond telephony and hosted PBX services to a set of innovative UC services that empower employees to work smarter,” said Alan Lieff, vice president, sales, Canada, BroadSoft. “We believe that Shaw Business’ customers are now poised to unlock productivity gains that can result from empowering mobile workers to communicate and collaborate from any location, at any time, using any device.”
