Security solutions provider Sophos expanded its commitment to channel partners and customers with Sophos Customer Success. This program provides access to a team of experts for supporting customers throughout their post-sales experience, providing access to ongoing security resources, alerts, webinars and other educational information about cyberattacks, ransomware and data breaches.
Customer Success also provides guidance on maximizing current investments and expanding strategic defenses with Sophos portfolio solutions, including MDR services and endpoint, network, email and cloud security. Its experts work hand-in-hand with Sophos channel partners and MSPs, augmenting support services that are already available to customers. Specifically, Sophos Customer Success provides a trusted advisor for assisting with everything from onboarding to scaling investments for unique and growing
ecosystem needs, helping defend against evolving cyberattacks.
This dedicated support ensures members have a unified point of contact who can address questions and share relevant and contextual threat intelligence for a cohesive and consistent experience that fosters best cybersecurity practices.
“Following the successful launch of Sophos’ Partner Care earlier this year, we saw an industry-leading opportunity to deliver a similar level of ‘white glove’ service directly to our customers,” said Sophos VP of customer success, Angela Bucher. “By creating a single point of contact for customers, we’re able to work more seamlessly to improve customer satisfaction on many levels. This ‘close touch’ availability also helps partners and MSPs better protect and service their customers. We will work closely together to help customers tap into the full breadth of security capabilities in existing investments, as well as add-on and integrate other solutions in Sophos’ portfolio.”
The Sophos Customer Success team features two levels of service: a high-touch approach and a tech-touch approach. The high-touch approach involves personalized, hands-on engagement typically suited for organizations with complex requirements. The tech-touch engagement is more automated and scalable to support partners and MSPs with a larger volume of customers with standardized processes.
Click here for more information about Sophos Customer Success.
