SoundHound AI Inc., a provider of voice and conversational AI, is partnering with technology services distributor (TSD) Telarus to introduce its AI solutions—including the Amelia 7 AI agent and Autonomics platforms—to Telarus’ global network of technology advisors and their enterprise customers.
The collaboration will enable SoundHound AI to leverage Telarus’ engineering and advanced solutions experts, along with its network of technology advisors, in helping enterprises transform their customer and employee experiences by deploying autonomous AI capable of retrieving information, completing tasks and processing transactions on behalf of customers, officials said.
“Businesses are looking to cut through the hype when it comes to AI, and we’re pleased to be working with the experts at Telarus to drive adoption of Amelia 7 and our Autonomics platform,” said Steve Plunkett, VP of global partner and channel sales at SoundHound AI. “Our AI agents combine LLMs with deterministic flows and human-in-the-loop to ensure the best, most appropriate response every time. Our Autonomics platform uplevels traditional AIOps platforms, delivering fast resolutions and less downtime. In both cases, we’re helping businesses to create meaningful efficiencies that give a fast return on their investment.”
“The appetite for enterprise-grade AI is massive, but so is the need for trusted expertise to help companies deploy it successfully,” said Richard Murray, chief commercial officer at Telarus. “Telarus is committed to providing our advisors and their customers with the most innovative and impactful solutions on the market, and by partnering with SoundHound, we are able to equip them with true agentic AI and next-gen solutions that drive real business outcomes.”
The Amelia 7 platform is designed to handle complex multi-step user queries by orchestrating multiple AI agents with specific functions to answer questions, execute transactions and resolve problems via text or voice, without the need for human intervention. The agents are equipped with “best-in-class” automatic speech recognition (ASR) to allow customers to interact with the agents by speaking naturally, officials said.
SoundHound’s Autonomics platform is designed to enable the AI-driven, end-to-end automation of IT systems through a single pane of glass. It’s intended to allow users to understand why an issue occurred and resolve it fast, “turning existing IT tools into an automated, digital-first self-healing system that detects, diagnoses and resolves problems,” the company said.
