Syncro, a B2B SaaS company serving the MSP and IT markets, is integrating its new AI-powered Smart Ticket Management solution within its existing platform. This feature is specifically designed to boost MSPs’ and IT professionals’ ability to remediate tickets more effectively, with less time and effort.
Smart Ticket Management represents a milestone in Syncro’s initiative to incorporate AI throughout its solution to improve operational efficiency. Unlike competitors that incorporate ChatGPT-like capabilities, Syncro developed IT specific models that are trained on a real-world curated IT data set, an approach that helps MSP and IT professionals operate more efficiently, overcome talent shortages and grow businesses with fewer resources.
This helps companies to improve operations by leveraging automated and guided remediation options, helping less experienced technicians tackle complex tickets in less time.
Key features include:
- Automatic ticket categorization, with up to 40 different categories.
- Asset identification.
- Guided and automated resolution steps.
- Smart search (coming this Summer), which shows similar tickets to assist resolution. This function also includes a “conversational search” element that leverages natural language.
Several Syncro MSP partners have entered into an early access trial program, and noted that it reduced resolution times for staff.
“Smart Ticket Management marks a significant milestone in our commitment to continuous innovation,” said Synchro CEO, Michael George. “It’s driven by customer feedback and our dedication to helping MSPs and IT professionals operate more efficiently. By leveraging the power of AI and other advanced technologies, we aspire to give our partners and customers the tools they need to thrive in today’s ever changing IT landscape.”
The new Smart Ticket Management capability will be commercially available this Summer, automatically integrated into Syncro’s all-in-one platform.
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