Talkdesk, a provider of AI-powered CX technology for enterprises, entered into a collaboration with Cognizant to accelerate AI-powered CX transformation.
This initiative will combine Cognizant deep consulting, technology modernization and industry expertise with the Talkdesk vertical industry clouds and AI-powered CCaaS, thus expanding enterprise adoption of AI-led CX.
The relationship offers both companies’ customer bases access to CX solutions, improved services and innovative AI offerings. The joint approach will accelerate Talkdesk recognition and growth with large enterprise organizations while also supporting Cognizant’s goal of increasing its CX footprint, worldwide.
Talkdesk offers GenAI technology for the contact center, as well as a robust suite of integrated CX applications and products tailored to specific use cases, including for industries such as healthcare, financial services and retail. In recent weeks, the company introduced several GenAI innovations for CX, including Talkdesk Ascend Connect, Autopilot for Banking, Autopilot for Retail and Autopilot for Healthcare.
“We are delighted to partner with Cognizant to continue our global growth momentum,” said Talkdesk SVP of partnerships and alliances, Al Caravelli. “GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience. Many enterprise organizations trust Cognizant to help them modernize and transform their customer experience, and through this collaboration, we look forward to bringing our GenAI offerings to more enterprises.”
“Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact center solutions,” said Sandra Notardonato, SVP of alliances and partnerships, Cognizant. “Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centers and customer experience through personalized, intelligent service and operational efficiencies.”
For Talkdesk’s and Cognizant’s partner programs, respectively, click here and here.
