TBI, a national leading technology services distributor, announced the addition of Commerce.AI and Ntirety to its supplier portfolio.
Powered by thousands of pre-built machine learning models, Commerce.AI automates the processing and extraction of CX insights from voice, chat, text and video data, making it easier to streamline a customer’s data process.
Commerce.AI is a leader in activating unstructured CX data in real-time. Through its AI-first platform, organizations can examine and identify potential customer experience opportunities throughout their sales processes. This platform integrates with all major CCaaS platforms and offers a rich service wrap for partners looking to build out their AI practice.
Additional benefits customers can experience through Commerce.AI’s offerings include:
- Contact center operators can deliver a complete overall customer experience by analyzing the entire customer interaction in real-time.
- Supervisors can QA 100 percent of customer interactions with Commerce.AI’s real-time call summary.
- BI, Data Scientists and Operations teams can leverage Commerce.AI’s 170 pre-built integrations with enterprise applications to automate repetitive tasks and spend more time activating and collaborating with the line of business.
- Marketing teams can generate deeper product, market, and competitive intelligence faster through Commerce.AI’s 55,000 industry-specific AI models.
Ntirety has been serving enterprise customers for more than 20 years. It is a trusted, comprehensive security supplier that embeds compliant security throughout the IT stack to safeguard assets on which businesses rely. With Ntirety’s addition to TBI’s supplier portfolio, members of the partner ecosystem will gain access to comprehensive managed security and compliance services to deliver differentiated solutions to their clients.
In the face of overwhelming cybersecurity challenges, enterprises today rely heavily on technology and service suppliers to manage risk and prevent attacks. Through Ntirety, TBI partners will be able to access an entire security and cloud management services portfolio, providing additional resources to protect their customers against cybersecurity threats.
As a TBI supplier, Ntirety will provide partners and their customers with valuable cybersecurity knowledge, as well as an ever-expanding feature set that mitigates all the nascent cybersecurity threat vectors. Offering turnkey and comprehensive solutions and services, Ntirety removes the complexity of traditional point-solution cybersecurity services.
For more information visit www.tbicom.com.
