Telarus has hired industry veteran Meagan Thai as its new director of contact center and UC solutions.
In this role, Thai will help educate sales partners and their clients on the benefits of contact center as a service (CCaaS) as well as UCaaS, help them design complex solutions, and advise on which of Telarus’ 15 contact center service providers are the ideal fit.
Thai comes to Telarus with 12 years of experience at 8×8 where she supported channel partners and helped them close large CCaaS and UCaaS deals.
“We are excited to welcome Meagan to the contact center & UC specialty group,” said Ray Hicken, Telarus VP of sales operations – contact center/UC. “Everyone who knows Meagan knows she is an all-star in the UCaaS and CCaaS industry. With over 16 years of experience supporting the channel, Meagan will hit the ground running with our existing partner community who are making huge strides in increasing their contact center business with us. We also know she’ll have no problem attracting new partners who are focused on growing their contact center business. Her ability to understand the customer’s needs, to design the perfect solution, and then to help present that solution directly to the client, white-labeled as the agent, will set her apart in the industry and help our partners look like experts in front of their customers. “It’s a unique skill set that Meagan has having played a duel role that of direct selling of contact center & UC and providing channel support for partners. It is usually one or their other. For us, it’s all about making our partners look good and helping them close deals outside of their weight class.”
Thai has held essential roles within the channel. She was a partner manager for over 12 years 8×8 Communications. During that time Meagan developed a reputation for her responsiveness, building successful teams, and always doing the right things for her partners.
“I’ve had the privilege of working with Telarus for years in different capacities, and I am proud to join their leadership team as the director of contact center & UC solutions,” said Thai. “Telarus has shown its commitment to contact center sales by investing in the growth of the contact center specialty team that it acquired when it came together with CarrierSales. Ray Hicken and his team have helped partners achieve a huge amount of success in recent years, and I look forward to continuing this momentum and helping the department scale. I also look forward to leveraging my network and experience to recruit new enterprise-focused technology partners focused on growing their contact center and UCaaS practices. Telarus has built and purchased so many time-saving software tools over the past decade, culminating with the Contact Center matrix that it just launched last month at Partner Exchange. I’ll be focused on evangelizing these tools and helping partners expand their business in ways our competition can’t or won’t.”