Telarus, a technology services distributor (TSD), unveiled the latest module for Telarus SolutionVue – the AI quick solution assessment (QSA). SolutionVue offers an intelligent assessment platform that matches customer short- and long-term priorities with technology from a knowledge base of certified Telarus suppliers. This helps to remove the guesswork from initial sales conversations. The AI QSA provides technology advisors with self-guided discovery for customers in AI areas such as:
- Customer self-service chatbots.
- Real-time agent assist and knowledge suggestions for contact center agents.
- Agent coaching and quality management for contact center managers.
- Accent matching and auto-redaction.
- Contact center performance insight and analytics.
- Outbound communication management and automation.
- GenAI and intelligent BI popular GTP engines (OpenAI, Gemini, Copilot and Bedrock).
“We’re excited to see the huge uptick in the success our advisors are having as a result of SolutionVue and see it as a key technology that differentiates them in the marketplace,” said Nate Juraschek, SVP of product development, Telarus. “Artificial Intelligence is something most advisors want to talk to their customers about but lack the knowledge and approach to do so. Like our other SolutionVue modules, advisors who use the tool in their customer discussions are qualifying, registering, and closing more new business.”
SolutionVue AI QSA is available to active technology advisors through the Telarus Agent Back Office management application, which has over 4,000 users, worldwide. It is the fourth QSA addition to SolutionVue, joining the existing Cybersecurity, Cloud and Contact Center QSAs.
For more information about SolutionVue and the AI QSA, visit www.telarus.com/tools/solutionvue. To become a Telarus partner advisor, click here.
