Telesystem, a nationwide provider of cybersecurity, networking and communication solutions, was named a 2025 Visionary Spotlight Award (VSA) winner by ChannelVision Magazine. The company received top honors for two categories: Customer Service and Multi-Location Deployments.
This annual competition is designed to highlight the business, service provider and overall contributions to communications and the channel, including products, services, deployments and channel-related achievements across multiple categories. Each year, ChannelVision’s editors and an independent panel of judges evaluate entries based on key categories such as overall innovation, future industry impact, creativity, feature set differentiation, ease of use and interoperability.
Telesystem was determined to exemplify outstanding achievements within the communications industry, solidifying its role as trusted provider for business and partner success. Telesystem’s recognition for Customer Service reflects the company’s longstanding commitment to delivering high-quality, personalized support. Since its inception in 1994, Telesystem has prioritized a customer-first approach, offering U.S.-based, 24/7/365 support staffed by in-house experts, ensuring customers have access to responsive, knowledgeable support whenever it’s needed. In 2024, the company achieved a Net Promoter Score (NPS) of +75, a reflection of its continued focus on fast issue resolution, proactive communication and customer satisfaction.
“Superior customer support is a cornerstone of the Telesystem business model,” said James Maloney, the president of Telesystem. “We know that there are plenty of choices for businesses when it comes to their communication, networking and cybersecurity needs. Where we make our biggest impact is on the journey that customer has from quote to bill. We challenge our teams daily to focus on the customer experience and our results reflect that dedication from our team.”
In addition to its outstanding achievements in Customer Service, ChannelVision’s Multi-Location Deployments award recognizes Telesystem’s consultative, fully-managed approach to developing and implementing technology solutions for organizations with multiple sites and diverse requirements.
“From the initial discovery phase through deployment and ongoing support, our internal teams collaborate closely with our customers and partners to understand their unique needs and business objectives,” said Maloney. “Over the years, Telesystem has built a robust private network which has allowed us to develop and scale customized solutions to meet the demands of today’s businesses. These tailored solutions are supported by a dedicated point-of-contact, our own US-based support team and consolidated billing to streamline and simplify operations for organizations that face complex multi-site challenges.”
“This was a very competitive year,” said ChannelVision president and CEO, Berge Kaprelian. “Despite signs of a tightened economy, we saw organizations placing great value in innovation and market distinction. We applaud our 2025 VSA winners, including Telesystem, on a job well done.”
Be on the lookout as ChannelVision’s 2025 Visionary Spotlight Awards are published in full as part of the May/June 2025 issue of ChannelVision Magazine, available in both print and digital format on channelvisionmag.com.
