Telinta, which provides white label cloud-based softswitch solutions, announced a new capability for internet telephony service providers (ITSPs).
With Telinta, ITSPs can offer end-user business customers the ability to send an outbound SMS to a caller’s mobile phone, via a touchtone menu prompt located in Auto-Attendant.
The Auto-Attendant allows calls to be directed to designated extensions and other destinations, such as “Press 1 for sales; press 2 for support.” Furthermore, if the caller’s Caller ID is provided, Telinta’s TeliCore platform can trigger an SMS to be sent via the customer’s own SMS provider.
End-user customers can employ this feature to rapidly send SMS with a link, whether for online ordering, restaurant or hotel reservations, online bill payment or other purpose. For example, it now supports a voice prompt that “All our representatives are busy, but please press 1 to receive a text message with a link to our website to place your order online.”
This capability is available to Telinta customers at no additional cost, with options to either offer it to end users for free or for a premium charge.
“Telinta realizes how important innovative messaging capabilities are for our ITSP customers,” said Alex Ferdman, Telinta’s CEO. “When ITSPs use Telinta’s cloud-based platform to help their end user business customers succeed, they in turn will succeed, and it is a win-win for everyone.”
Telinta offers a full portfolio of brandable hosted solutions that allow ITSPs to provide hosted PBX, SIP trunks, UCaaS, VoIP calling via brandable mobile and desktop softphone apps, remote and hybrid Work solutions and other services.
The company is integrated with dozens of the world’s leading providers of messaging, DIDs and other important services ITSPs need. Telinta also provides free, on-net messaging, for example messaging used between users with its portfolio of brandable softphones for mobile and desktop devices.
Telinta’s TeliCore platform has served VoIP providers worldwide for over 20 years, offering integrated switching, real-time billing and more.
Visit Telinta at ITEXPO booth #1862.
