“Managed service providers play an increasingly important role in the day-to-day operations of businesses across North America,” said Avi Vaknin, CEO of Telx Computers. “MSPs help organizations streamline their spending, effectively allocate limited resources, and benefit from advanced expertise in the latest technologies. Telx Computers continuously succeeds in meeting our customers’ changing needs and we help them get the most out of their IT investments.”
Outsourced IT Services must encompass a range of services in order to be successful in accommodating client’s needs. Effective MSP’s are expert in being flexible in the service offering that can be included within the scope of work.
Any good managed services contract should include frequent communication and reporting. After discussion with a client, the managed services provider should set up regular project status calls, monthly data reporting and managed services quarterly updates. These reports should be completely transparent, explain how the data is being applied against the contract and how the provider is making sure to optimize the costs through proper inclusion and deletion of data in a timely manner.
In addition to the offerings of a standard IT service provider, a good managed services solution must provide highly skilled professionals who have handled complex matters and challenges, such as data experts, security specialists and compliance professionals.
“Ultimately, there is no ‘one size fits all’ solution for modern businesses. But, effective managed services providers will be able to customize their offerings to fit all industries, just like Telx Computers accomplishes every day,” remarked Vaknin.
As businesses continue to expand, the necessity of tracking data and information will only increase. MSPs track, store, and secure the massive amounts of data that are being transmitted within businesses. MSPs work with corporate security requirements on a regular, consistent basis.
Unlike most businesses, MSPs have annual independent security audits. Nevertheless, the most vulnerable point of entry remains physical access. Infrastructure and data security is of utmost importance – additionally, personnel security such as confidentiality agreements and full background checks should be completed at the time of employment as well as random checks throughout their employment.
There is a lot to monitor, update, and manage when it comes to the security of sensitive corporate data. This means a high-level of administration and an ongoing annual cost associated to ever increasing security requirements. Managed services mitigate the high administrative and ongoing annual cost for larger corporations because providers are able to spread these burdens across multiple clients, while maintaining the specific requirements of your client.