Thrive has announced advancements to NextGen 3.0, the next evolution of its managed services platform and service delivery model.
At its center is Vero by Thrive, an AI fabric developed with Palantir that helps experts access the right information faster, automate repeatable work and resolve client needs more efficiently and consistently.
Building on Thrive’s existing AI and automation foundation, NextGen 3.0 brings together its latest investments across cybersecurity, IT operations and digital employee experience, including:
- AI and intelligent service delivery: Vero by Thrive provides the intelligence and business context layer across the platform, while ServiceNow serves as Thrive’s core platform of record and supports workflows across service delivery.
- Digital employee experience (DEX): TeamViewer DEX provides insight into device and application performance, helping Thrive experts identify and address issues affecting employee productivity and experience.
- Cybersecurity: Thrive’s cybersecurity mesh architecture connects security capabilities across the environment, complemented by recent NextGen platform investments in Elastic SIEM for security analytics and Cato Networks for Zero Trust access.
- IT operations and endpoint management: NinjaOne supports endpoint management and helps Thrive maintain visibility into the health and consistency of technologies operating across client environments.
- Cloud management and optimization: HPE Morpheus underpins Thrive’s support for seamless multi-cloud management and ongoing cost optimization across client environments.
Together, these capabilities allow Thrive to manage more of the client technology environment as one connected system, giving its experts greater visibility across IT, security and employee experience and helping them identify and address issues more proactively.
