TouchTone Communications – a nationwide integrated communications service provider – launched new, real-time SMS mobile messaging services. The MMSs include rich communications services (RCS), where available, and are tailored to the alarm, life safety and security industries.
The solutions are engineered for mission-critical applications, and enable secure, interactive and compliance-ready A2P (application-to-person) messaging that supports alerts, monitoring and emergency communications. It also integrates with dispatch systems and monitoring platforms to improve speed and effectiveness.
With RCS capabilities, customers can elevate messaging through branded interactions that incorporate logos, names, colors, verified sender information, reply options, multimedia and performance-tracking, including delivery, read and click-through metrics.
“Our partners in the alarm and life safety sectors need communication tools they can depend on,” TouchTone president, Pino Bio. “This SMS solution was built with their needs in mind—fast, secure and always on. Combined with our nationwide reroute voice solutions, Control Center call control software and Branded Calling ID (BCID), TouchTone is delivering even greater control and flexibility to manage communications and boost customer engagement.”
