Unified Office, a leading communications technology company offering business communications, IoT solutions, advanced business analytics and AI-driven products, announced today that it will be exhibiting at CVxEXPO25, Nov. 3-5 in Glendale, Ariz. CVxEXPO is the premier IT channel event in the Southwest where channel partners and executives connect to meet with business technology innovators and find new ways to grow their businesses. Unified Office is a current ChannelVision Magazine Visionary Spotlight Award (VSA) winner for AI implementation in the Business Technology category.
“We are looking forward to meeting with channel partners at the show to discuss how they can offer their customers innovative solutions to gain valuable insights into the communications part of their business via our industry leading AI-based EngageIQ platform,” said Ray Pasquale, founder and CEO of Unified Office. “Channel partners want to offer their customers leading-edge solutions they can trust. EngageIQ is a reliable, accurate, AI-based solution that channel partners can use confidently to improve their customers’ business operations and protect their brand while helping them to increase their revenues.”
“Generative AI promises transformative power, but its rapid evolution also presents complex legal challenges for MSPs and other channel partners. For example, who bears liability when an AI agent causes harm? Can a non-compliant service provider put you out of business?,” Unified Office officials said. The company’s curated approach is designed to ensure that AI is effective, accurate and enables channel partners to deliver positive business impact while creating a new revenue stream for themselves.
Through its communications and analytics platform, Unified Office enables channel partners to offer no-code, drag-and-drop AI building blocks inside its EngageIQ service creation builder. The approach is different from AI companies that require an expensive, complex, multi-vendor ecosystem and in-house programming staff to develop AI-based services, the company said.
Unified Office also offers a default suite of its own communications-driven AI services available as a fully integrated offering through its partners. This suite includes EngageIQ, Sentiment Analysis, which detects a caller’s positive or negative tones and predetermined keywords, as well as AI-based Whisper Coaching, which provides coaching and feedback to customer service reps in real-time as they speak with customers.
Unified Office’s AI solutions for various SMB vertical markets use AI-powered engagement to spotlight customer and operational related issues, surface staff training needs, reward top performers and classify conversations for further drill-down analysis, officials said.
EngageIQ is a part of Unified Office’s Total Connect Now (TCN) offering, an easy-to-use managed business communications product set that integrates voice and video communications, messaging, service-level monitoring, business continuity, IoT, and AI-based business services.