VoIP Service Providers Face Growing Opportuntity

A majority (67.5 percent) of service providers are willing to outsource some or all of their core operational (revenue-generating) technology–good news for as-a-service and managed services providers–especially in the VoIP arena.

That’s the word from neutral provider of VoIP technology platform-as-a-service (PaaS) VoIP Logic, which has published its second-annual market research report tabulating the results of information gathered from almost 400 VoIP industry professionals representing, primarily, small and medium-sized VoIP operators.

“In 2013 we began researching VoIP service providers so we could better understand our partners and prospects,” said Micah Singer, VoIP Logic CEO and author of the report. “We are particularly interested in sales and technology trends affecting smaller VoIP service providers.”

The report found that the three most prevalent services sold by VoIP service providers are hosted PBX (61 percent), SIP trunking (54 percent) and data networking, which includes IP, MPLS and point-to-point circuits (33.9 percent). Both the selection of telephones and other customer premise equipment (CPE) (66.8 percent) and the selection of network type (80.1 percent) are considered to be very important or crucial to the success of the opportunity. But the three most desirable characteristics when selecting technology for a VoIP service offering are expected uptime (33 percent), stable and well-regarded technology (33 percent) and cost (20 percent).

Interestingly, despite the importance of uptime, more than a third of all VoIP service providers (34.1 percent) do not have a disaster recovery strategy that employs geographic redundancy or failover in the event of a disruption of service at their primary site.

The survey also found that the three most highly-ranked characteristics that contribute to a successful commercial strategy from a sales and customer retention perspective are existing customer relationships (52 percent), pricing (13 percent) and customer support (9 percent).

 

nike roshe run solde nike free run pas cher air max 1 femme roshe run noir nike free run louboutin sale christian louboutin uk nike roshe run femme christian louboutin uk nike roshe run noir air max nike roshe run 2015 roshe run pas cher louboutin uk nike roshe run noir et blanc nike roshe run 2015 nike roshe run noir nike roshe run 2015 nike air max 90 nike free run