Vonage has announced Vonage Business Cloud, the company’s cloud-native platform that culminates a three-year software development effort.
Vonage Business Cloud was designed to cater to the unique needs of mid-market businesses, and replaces Vonage Essentials, which has been retired. It leverages unified communications and communications APIs, integrating with tools for rich messaging, increased mobility, network optimization,and video collaboration. The new platform was specifically designed and developed around a public cloud-based architecture.
“We are in a strong position to address the needs of larger businesses with the launch of the Vonage Business Cloud,” said Alan Masarek, Vonage CEO. “Vonage is redefining how businesses communicate, and our new platform will enable us to deliver innovative solutions to drive better business outcomes for our customers.”
Vonage Business Cloud leverages micro-services, auto-scaling, server-less functions, containers, managed databases, infrastructure-as-code and machine learning, with native support for high-availability and cross-region failover, ensuring high-levels of reliability. In addition, it offers Vonage’s SmartWAN SD-WAN technology.
The platform also integrates with enterprise software solutions that businesses use every day, including Salesforce, G Suite, Zoho, Clio, Connectwise, Microsoft Office 365, Microsoft Dynamics and more, as well as conferencing and collaboration tools. It includes a redesigned Desktop Application with enhanced messaging capabilities such as delivery confirmation and read receipts; and it offers a new Unified Portal for a streamlined user experience through a single app that enables customers to set up, maintain and manage account and web applications.
In addition, Vonage Business Cloud includes a new Business Inbox to send and receive text messages from a main company number via virtual receptionist, and Spam Shield, which automatically detects and warns users in real-time of unwanted phone spam.
On the mobile front, it features a complete redesign of the Mobile App’s user interface, along with enhanced messaging capabilities and rich media and document sharing. Additional mobile updates include video calling, Call Log Management, Call Block and search features to streamline interactions with contacts, customers and prospects.
“With an eye on the future, we’ve ensured that the ever-evolving and real-time nature of our next-gen mobile app provides customers with the latest features and best user experience,” said Omar Javaid, chief product officer at Vonage. “The Vonage Business Cloud app puts the power of advanced business communications in the palm of your hand.”