Xurrent, an AI-powered service and operations management platform for enterprise MSPs and corporate IT teams, has launched Sera AI, an embedded AI fabric designed to streamline IT operations through real-time automation, intelligent ticketing and contextual support.
For example, Sera AI enables service teams to automate request summaries at scale, eliminate repetitive tasks by generating knowledge articles and rules in a few clicks, and optimize response resolution with “sentiment-aware” ticket classification. The scalable AI is trained on more than 900 use cases across 10-plus years of service data and learns and adapts continuously, the company said.
“Sera AI is a meaningful step forward in how we help service teams operate more efficiently,” said Kevin McGibben, CEO. “By embedding this AI fabric directly into the platform—and making it available at no additional cost—we’re giving teams the tools to reduce manual effort, speed up resolution and keep improving over time. It’s a practical way to drive more value from day one, without adding complexity.”
“Sera AI reflects our product vision of putting AI to work in practical, measurable ways,” added Phil Christianson, chief product officer. “This interconnected mesh of AI capabilities is built to handle tasks like routing, classification, automation and summarization—and it gets better with every interaction.”
Sera AI is included across all tiers of the Xurrent platform, the company said.
