Whaleback Adds Call Management Reports to CrystalBlue UC

Unified communications specialist Whaleback Managed Services is rolling out CrystalBlue Call View — a new productivity management tool available for Whaleback’s CrystalBlue Unified Communications Services that allows customers to collect, analyze and report on employee calling activities.

CrystalBlue Call View, available via the company’s CrystalBlue Partner Program, provides Web-based reports on call detail and phone usage, so businesses can track the time employees are spending on customer support, identify system abuse, boost employee productivity, plan staffing and scheduling, allocate and minimize costs, manage network capacity, tighten security and adhere to regulatory/compliance requirements.

“Whaleback’s CrystalBlue Call View allows us to monitor and manage our recruiters by seeing who is on their phone, for how long, no matter where they are located,” said Ron Folkman, chairman and CEO of Specialty Search International, a recruiting firm specializing in the hospitality industry. “We have recruiters located all over the United States and CrystalBlue Call View allows us to remotely see their call times, and easily run reports on employee call activities, allowing us to manage our recruiters’ time more efficiently.”

Standard reports can be sorted by any filter such as extensions, departments, time of day, area code, call types or group of users, while custom reports can be designed and saved using a report builder. Reports also can be exported to spreadsheets.

“Our new CrystalBlue Call View is the most robust call detail reporting solution on the market today,” said Chris Daly, Whaleback’s chief revenueofficer. “Our customers will find that CrystalBlue Call View provides the visibility, flexibility and customization as well as out-of-the-box reporting that allows them to immediately affect positive change in company productivity.”

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