GoTo has announced GoTo Connect CX Complete, an AI-powered offering that unifies all of GoTo Connect’s customer experience capabilities into a single platform.
The solution brings together GoTo’s phone system, AI-powered CX tools, and every customer interaction, whether by phone, text, web chat, WhatsApp, or webinar.
Built for SMBs, CX Complete delivers the following capabilities:
- AI-powered automation, 24/7: AI receptionist answers and routes calls around the clock, so businesses never miss a call or opportunity.
- Actionable insights at scale: AI-powered analytics evaluates interactions, giving leaders objective visibility into team performance, customer sentiment and service trends.
- Consistent experiences across channels: Voice, text, chat, and WhatsApp interactions are connected on one platform with shared context.
- CX empowerment for every employee: CX Complete ensures every customer interaction, no matter which team member handles it, is backed by intelligent routing, smart dial plans and AI-powered call handling.
“SMBs don’t want to assemble and manage a patchwork of tools to deliver great customer experiences,” said Damon Covey, General Manager of UCC at GoTo. “GoTo Connect CX Complete unifies phone, messaging, webinars, and additional CX capabilities along with built-in AI into one platform where every interaction is connected. The AI works alongside employees, handling the busywork, surfacing insights, and providing real-time guidance, so people can focus on delivering empathetic, high-quality customer experiences without the enterprise overhead.”
