1stPoint Communications has inked a deal to resell TACTAL, i-Comm Connect’s’s patented WebRTC calling solution.
The deal enables 1stPoint’s customers to receive phone calls directly from their websites. 1stPoint intends to deploy the product to both its enterprise client base, which includes verticals such as financial services, legal services, insurance, entertainment, light manufacturing and distribution, as well as its small-to-medium business (SMB) customers through its WebSite Source business unit.
“Websites continue to be the focus of communication and interaction between businesses and their customers,” said Erik Levitt, 1stPoint CEO. “In conjunction with the converged services we are deploying, including our SMS/texting technology, i-Comm’s patented software allows our customers to interact with their customers in exciting ways, creating sources of sales and revenue. We embrace these innovative paradigms in supporting a new way to work.”
i-Comm’s browser-based calling solution includes web-based toll-free call buttons, a visual IVR menu, analytics, and integrations with customer relationship management software.
“We are very pleased to have 1stPoint join us as a strategic partner, and are confident their customers will immediately see the benefits of TACTAL,” said Kevin Mahaney, i-Comm CEO. “1stPoint has a strong reputation for delivering UC solutions to the business community, and now with TACTAL, they are positioned to open up new areas of growth, increase ARPU, and provide greater value to their growing customer base.”
1stPoint announced the deployment of its hosted SMSC platform last year, adding texting to its existing portfolio, and subsequently added web hosting, cloud computing and virtual private servers through the acquisition of the assets of WebSite Source.