Tony Alfano has joined Avaya in the newly created role of SVP, global services.
Reporting to EVP and chief revenue officer Stephen Spears, Alfano is responsible for selling and delivering services to accelerate customer success, provide a seamless experience for Avaya’s global customer base and enhance the company’s service capabilities to address the increased customer demand for digital transformation initiatives.
Alfano’s extensive experience includes over 30 years of service delivery and management experience for leading technology companies. Most recently, he served as EVP and COO at NTT, helping the organization transform its value-added reseller model to one based on high-value services. Alfano also spent over 20 years at SAP in a number of senior-level leadership positions, most recently as global head of operations and strategy for the company’s flagship ERP cloud solution.