The new alliance expands 8×8’s ecosystem of market-leading master agents, and helps PlanetOne’s U.S.-based agents move global mid-market and enterprise communication to the cloud. With 8×8 X Series, PlanetOne’s agents will transform a company’s employee and customer experience with one system of engagement and one system of intelligence, providing actionable insights and smarter business outcomes on one cloud communications platform.
“Global mid-market and enterprise companies are looking for guidance from trusted advisors as they journey to the cloud. The opportunities are limitless and profitable for partners willing to invest in the cloud to deliver valuable services their clients need to improve business performance,” said Ted Schuman, founder and CEO of PlanetOne. “We are excited to add the industry-leading 8×8 X Series to the PlanetOne portfolio. By combining communications, collaboration and contact center on one integrated platform, our partners can develop complementary data services that provide companies deeper business insights to transform both the employee and customer experience.”
The partnership with PlanetOne further demonstrates 8×8’s commitment to building a best-in-class global channel partner program. Together with X Series, launched earlier this year, 8×8 provides the channel a single-vendor cloud solution that help companies transform their enterprise communications with one application for voice, video conferencing, contact center, team messaging and collaboration across mobile and desktop devices.
8×8 X Series enables organizations to differentiate their customer experience by:
- Connecting customers to the most relevant employee on any channel for quicker resolution;
- Personalizing customer engagements with context-rich insights; and
- Optimizing smart customer outcomes in response to business-critical signals in real time with one cloud platform built for enterprise-wide collaboration and advanced employee-customer interaction analytics capabilities.
“We are making significant investments in both our people and our partners because the channel is an important growth driver for 8×8’s leadership in the $40+ billion enterprise communications market,” said Bill Corbin, senior vice president of Channels & Alliances at 8×8. “With PlanetOne, we have formed a strong business partnership that allows their agents to accelerate revenue opportunities. Their agents will help companies shift from on-premises communications, often across multiple communications vendors, to consolidate on one cloud communications platform that increases both operational efficiency and revenue growth.”