Effective immediately, state, local and education (SLED) government agencies in Washington can purchase the 8×8 integrated cloud contact center, voice, communications, chat, meetings and Communications Platform as a Service (CPaaS) product directly from 8×8 or 8×8 channel partners. 8×8 partners can guide SLED organizations through a simplified procurement process, reducing friction as they move to the cloud to transform employee and customer engagement.
Agencies and public sector organizations are replacing legacy on-premises systems with secure and reliable integrated cloud contact center and communications products from 8×8 to improve the constituent experience and enable employees to work from anywhere, using any device.
Washington joins Alaska as the second state to offer statewide participation in and access to the 8×8 NASPO ValuePoint Cloud Solutions Contract. Most government agencies within the participating states can purchase cloud contact center and communications products directly from 8×8 or an 8×8 partner; agencies should review applicable participating addenda for details.
Public sector momentum is continuing for 8×8 as government agencies transition to the cloud to support mobile and remote employees. Key benefits of the 8×8 integrated cloud contact center and communications platform help public sector organizations to:
- Solve for Tomorrow – Agencies can mix-and-match plans and services to meet their unique requirements as well as to integrate business applications with the flexibility to adjust to changing needs in the future.
- Modernize Constituent Engagement – 8×8’s innovative customer engagement products help agencies exceed citizen experience and growth objectives.
- Make It Easier to Work – 8×8 Work includes voice communications, team chat and video meetings in a single unified application for desktop and mobile devices, allowing employees to connect and collaborate securely with constituents and colleagues from anywhere, using any device.
- Enhance Support and Administration – The integrated 8×8 cloud communications and contact center platform allows agencies with distributed offices and workforce to reduce total cost of ownership, providing a single vendor for support and a central management portal for administration.
- Ensure Business Resilience – The reliable and resilient 8×8 global cloud platform keeps communications up and running even during times of disaster.