NUSO, a multinational provider of cloud communications solutions, has selected TurningPoint Global Solutions and 10x People to elevate its voice porting and provisioning operations via an AI-powered platform. The move is part of NUSO’s investment strategy to deliver a seamless omnichannel experience with real-time, action-based insights, the company said.
TurningPoint is a provider of software and IT professional services. 10x specializes in SaaS numbering solutions.
TurningPoint’s O2CI platform, integrated into 10x’s nPort product, offers a foundation for automated ordering and provisioning, while ML/AI-driven workflows will facilitate execution across various trading partners to empower customer self-service, reduce order fallout and accelerate onboarding, officials said.
“At NUSO, we’re always looking ahead, focused on delivering smarter, faster and more reliable services for our partners and customers,” said Paul Matte, COO at NUSO. “By investing in automation with O2CI, we can scale more efficiently and orchestrate workflows that ensure a seamless customer journey from day one.”
“Porting telephone numbers and provisioning services across carriers involves complex business rules, rigorous compliance requirements and diverse trading partner integrations. O2CI simplifies this with a highly configurable, microservices-based architecture that adapts to unique customer and trading partner needs,” NUSO officials said.
