Rev.io has announced the general availability of its next-generation platform, which it describes as “a bold reimagining of PSA software purpose-built for modern MSPs.” The unified platform is designed to deliver PSA, communications billing, RMM and payment all within a single, integrated experience.
Since acquiring Tigerpaw in 2023, Rev.io has been working to blend 20-plus years of billing expertise “with an entirely new approach to service automation,” the company said. The new platform offers built-in AI capabilities, RMM and security tools, a Rev.io Community hub and a CommerceHub.
“Too many MSPs are stuck stitching together tools that were never designed to work together,” said Evan Rice, COO and president. “We built the Rev.io platform from the ground up to give service providers a smarter, faster, all-in-one alternative—and with this launch, we’re delivering on that promise.”
“This platform is more than just a product, it’s a foundation for growth,” added CEO Brent Maropis. “We’re bringing everything together across the entire business stack—communications billing, PSA, payments, RMM—and delivering it in a unified, AI-driven experience. With the Rev.io Community and our new CommerceHub marketplace, we’re creating an ecosystem where providers can expand faster, connect deeper and amplify their growth.”
The new platform’s AI capabilities enable users to query their business in natural language to instantly build dashboards. Users can uncover trends, forecast demand and easily track KPIs as well as auto-generate professional service documentation from a technician’s quick notes, the company said.
The platform’s RMM and security tools are designed to allow MSPs to monitor client endpoints in real time; automate maintenance, updates and alerts; proactively detect and resolve issues before they become outages; and deploy security policies and tools to protect clients from evolving threats.
Launched alongside the platform, Rev.io Community enables service providers to get first looks at upcoming product innovations, collaborate with peers to unlock new revenue strategies, and access real-time support from the Rev.io team.
The CommerceHub is designed to help MSPs more easily manage hardware, licenses and bundled services. It allows MSPs to procure and distribute inventory instantaneously, removing the friction that can occur from quoting and fulfillment, the company said.
