Ecosmob Technologies, a provider of custom VoIP solutions, recently launched its Custom SIP Recording & Real-Time Streaming Gateway designed to capture and stream live SIP call audio to AI engines or compliance recording systems without disruption to existing dialers or PBXs.
For enterprises that wish to gather real-time insight from live conversations for compliance, coaching or customer intelligence purposes, traditional SIP-based systems aren’t designed to stream audio mid-call, and integrations can be slow, unreliable and sometimes require changes to infrastructure, the company said.
To help solve these issues, Ecosmob built its new gateway around SIPREC to offer a custom solution that duplicates live RTP streams from active SIP or WebRTC calls and forwards them (along with structured metadata) directly to a designated recording server or AI analytics engine, officials said.
The gateway’s Webhook metadata delivery feature sends structured metadata like call ID, timestamps, agent details and caller/callee information, while its hybrid SIP + WebRTC support works across modern WebRTC and legacy SIP clients, including softphones and browsers. In addition to enterprise-grade security, no dialer changes are needed, since it acts as a SIP proxy with transparent call and registration handling, the company said.
“Teams often need real-time audio for analytics or compliance, but the SIP layer gets overlooked,” said Maulik Shah, co-founder and CEO of Ecosmob. “We built this gateway to give businesses a direct way to stream voice and metadata without reworking what already works.”
The solution is designed for diverse VoIP environments, while keeping existing VoIP workflows intact, officials said.
