The AI-based education and training at CVxEXPO25 keeps growing with the addition of the latest breakout session, “AI in Action,” moderated by Steven Cramer, CIO of Newbridge Business Solutions.
For attendees ready to move beyond the AI hype, Cramer and this panel of experts will showcase how artificial intelligence is driving real-world efficiency gains across multiple industries. Discover practical, high-impact AI applications and walk away with actionable steps and a clear roadmap for integrating AI efficiencies into your own organization, ensuring you stay ahead in the age of intelligent automation. This discussion will focus on converting innovative AI theory into measurable business impact.
“AI in Action” is just part of a healthy schedule of AI education and training taking place at CVxEXPO25 this November 3-5 in Glendale, Ariz. Check out the full educational agenda here.
Don’t miss out, register today.
AI education highlights at CVxEXPO25 include:
Tech Keynote: Eric Carr, President & AI Lead, Compoze Labs
For more than 15 years, Eric has overseen make-or-break technology shifts for companies large and small. He now leads Compoze Labs’ AI practice, turning models into measurable wins. In this session, you’ll gain a clear understanding of enterprise AI, exploring what is working, what is stalling, and the practical steps MSPs and channel partners can take to shape a solid 2026 roadmap.
Usable Customer Experience AI
We are well past the days of selling AI simply as a shiny new tool that is available in a toolkit. Technology advisors and MSPs that move beyond the marketing blather and attach AI solutions to real business problems will gain more traction with IT decision makers. In this session, our expert panel will discuss the differences between flashy AI and usable AI that is actually helping customer service teams solve customer issues.
Moderator: Aarde Cosseboom, Founder, Palomarr
The True MSP Opportunity in Enterprise AI Deployment
According to McKinsey, nearly 80 percent of companies that have adopted Gen AI report no material impact on earnings. Many experts focus on the skills gap as a problem, but the real gap in enterprise AI deployment is integration, argues Marty Sprinzen, CEO of Vantiq, and the channel is uniquely positioned to fill that void. MSPs, advisors and integrators already know how to build across messy, distributed environments, having dealt with edge systems, latency, fragmented data and operational constraints for years. As enterprises move from pilots to production, these partners are quietly becoming the MVPs of AI go-to-market strategies. Session attendees will learn why integration is the key to AI value, why the channel is best equipped to make AI actually work and why orchestration is where all the real value (and margin) is headed.
Presenter: Marty Sprinzen CEO, Vantiq
It’s Time to Know About Digital Twins
In this era of artificial intelligence and language models, often what can be overlooked as “years down the road” quickly turns into being just months from having major commercial impact. Considering the recent movements within Agentic AI and SLM (small language models), such is the case with digital twins and digital cloning, or the real-time digital representations of physical objects, systems or people. For this session, channel veteran and thought-leader Brandon Knight will discuss how this necessary technology is being widely developed internationally, the equal parts excitement and fear regarding its influence on work productivity and the human labor force, and what the channel needs to know about its bearing on the future of communications between co-workers and with customers.
Presenter: Brandon Knight, Global Head of ZCX Ecosystem, Zoom
Translating AI Technology into Real CX Results
You don’ t have to be an AI expert to initiate conversations about AI with your contact center customers. A great place to start is providing real-world use cases where AI-enabled technologies have helped organizations achieve goals and address specific needs. In this session, panelists will discuss real customer examples of how AI has helped contact centers deliver better customer experiences.
Moderator: Aarde Cosseboom, Founder, Palomarr
How Advisors & MSPs Can Leverage AI
Most channel partners know they must be ready to discuss AI with customers and prospects, but only a minority are confident when it comes to starting a conversation about AI solutions and value propositions. One of the best ways for advisors and MSPS to build confidence and fluency around AI is to use AI-enabled tools within their own internal operations and processes. From marketing automation and quoting tools to basic office productivity and organization, this panel will discuss the AI tools agencies can utilize to get a better understanding of the outcomes AI can deliver and credibility when leading conversations with clients.
Moderator: Peter Radizeski, President, RAD-INFO, Inc.
