Tata Communications, a global communications technology provider, has acquired a 51 percent stake in Commotion Inc., an AI-native enterprise SaaS platform with operations in the United States and India.
The acquisition is intended to accelerate AI integration across Tata Communications’ Digital Fabric offerings, particularly within its Customer Interaction Suite. This includes Kaleyra, which is designed to deliver contextual and converged AI-driven experiences for customers and employees. Commotion’s orchestration engine will integrate with Kaleyra’s core components, including channels, Kaleyra TX Hub and CCaaS, to automate and guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions, company officials said.
Commotion’s platform includes omnichannel CX automation for real-time, data-driven, personalized engagement; voice AI solutions built on ultra-low latency speech-to-speech AI models; and business-ready autonomous digital agents that are policy-aware AI entities designed to operate continuously across customer-facing and internal enterprise functions. These solutions are unified on the platform, enabling brands to automate complex work and deliver real-time, personalized engagement at scale, officials said.
“This acquisition marks a significant step in our journey to redefine customer experience in the AI era,” said A. S. Lakshminarayanan, managing director and CEO for Tata Communications. “With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction. We expect this momentum to further accelerate our evolution into an AI-first organization, making our Digital Fabric more intelligent, adaptive and future ready.”
“We are thrilled to announce this significant milestone in our journey. This isn’t just about capital. It’s about conviction, shared purpose and the power of combining our innovation velocity with Tata Communications’ global reach, trusted brand and digital expertise,” said Murali Swaminathan, CEO of Commotion. “Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn’t just coming, it’s here, and it’s global.”
The transaction will be executed as a cash-only acquisition on a fully diluted basis through a stock purchase agreement, officials said.
