SoundHound AI, a provider of voice and conversational AI, has partnered with leading tech advisory firm, Bridgepointe Technologies, to bring its enterprise AI solutions, such as the Amelia 7 AI agent platform and its AI-powered Autonomics platform, to Bridgepointe’s vast customer base through its expansive team of expert advisors, consultants and engineers.
SoundHound’s technology is designed to handle a broad variety of customer and employee interactions, including task completion, information retrieval, transaction processing and more. The Amelia 7 platform can handle complex multi-step user queries by orchestrating multiple AI agents with specific functions to answer questions, execute transactions and resolve problems via text or voice, without the need for human intervention.
And unlike other agentic platforms, Amelia’s AI agents come with best-in-class automatic speech recognition (ASR), which means they can easily understand human speech, allowing customers to get things done just by speaking naturally—as they would to a person, said the company. Amelia 7’s AI Agents use Agentic+, a flexible combination of generative AI, multi-agent autonomous orchestration, traditional deterministic models, and human-in-the-loop to complete tasks based on the best possible path to the right response.
SoundHound’s AI-powered Autonomics platform evolves traditional IT infrastructure monitoring into a self-healing system that detects, diagnoses and resolves problems automatically. It enables the AI-driven, end-to-end automation of IT systems through a single pane of glass. Autonomics allows a user to understand why an issue occurred and to resolve it fast, turning existing IT tools into an automated, digital first self-healing system that detects, diagnoses and resolves problems.
“Enterprise leaders aren’t just looking for AI just to say they’ve implemented it. They’re looking for solutions that integrate seamlessly and deliver measurable ROI fast,” said Steve Plunkett, VP, global partnerships and channel sales, SoundHound AI. “By partnering with Bridgepointe Technologies, we open up a crucial channel for implementation. Their advisory expertise ensures that our cutting-edge platforms, like Amelia 7 and Autonomics, don’t just get adopted, but are strategically deployed to solve the most complex customer experience and IT challenges.”
