Ooma has announced the introduction of Ooma AI, a suite of new AI-powered capabilities for Ooma Office.
The new services are designed to help businesses automatically capture, summarize, interact with, and analyze call information while improving responsiveness and overall call-handling efficiency.
Ooma AI includes:
- AI Transcriptions: Converts call recordings into searchable text and concise summaries, with Ask AI to extract key details and insights from individual calls.
- AI Answering Service: Acts as an intelligent virtual phone agent that answers missed calls and captures key details for follow-up.
- AI Receptionist (Beta): Extends these capabilities with a more advanced, always-on virtual front desk for managing customer interactions.
- AI Insights (Beta): Analyzes customer conversations to extract key call topics, categories, sentiment, and enhanced call analytics, with Ask AI to extract key details.
“By embedding AI directly into the Ooma Office UCaaS platform, we’re not just adding features — we’re fundamentally transforming how teams connect, collaborate, and make decisions,” said Dennis Peng, senior vice president, product management at Ooma. “Ooma AI helps businesses automate routine tasks and deliver real-time insights, empowering organizations to move faster, work smarter, and focus on what truly drives value: meaningful human interaction.”
For businesses that have standardized on OpenAI, Ooma offers an integration with OpenAI’s API service. When enabled, recorded calls in Ooma Office Pro Plus can be transcribed using ChatGPT with full transcripts, summaries and insights displayed directly within Ooma Office.
“By embedding additional AI capabilities into the Ooma Office platform, we’re making advanced call handling and conversation intelligence easier for everyday businesses to adopt,” added Peng. “These features are designed to deliver practical productivity gains and better caller experiences, not additional complexity. This launch represents the first phase of our Ooma AI rollout, with additional AI-driven capabilities planned for future releases, including AI Receptionist and AI Insights currently in beta.”
AI Transcriptions, AI Answering Service, and the OpenAI integration is available today. AI Receptionist and AI Insights will be fully available in the coming weeks.
