NiCE recently announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets.
As part of the agreement, Konecta will integrate NiCE’s technology, including NiCE Cognigy’s AI capabilities, into its own open platform, delivering out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys.
By leveraging NiCE’s advanced orchestration, Konecta is evolving beyond traditional conversational bots to agentic AI that can autonomously execute back-office tasks, support human agents, and coordinate across systems to streamline complex operations.
Konecta’s role extends beyond technology integration. The company brings deep expertise in business processes and customer operations to design predefined workflows and AI interactions tailored to the unique needs of each industry.
This approach enables Konecta to deliver:
- Accelerated time-to-value with standardized, industry-ready AI solutions that shorten deployment cycles.
- Operational efficiency at scale through automation of high-volume and complex processes.
- Improved service quality and customer satisfaction with consistent, intelligent interactions.
- Secure, compliant AI adoption aligned with industry-specific regulatory requirements.
As part of the agreement, Konecta becomes a fully certified Global Platinum Partner of NiCE, gaining access to the highest level of technical expertise, co-innovation support and early access to emerging agentic AI capabilities.
