ConnectWise today unveiled its new ConnectWise Platform, an AI-native operational platform that unifies PSA, RMM, cybersecurity, automation, orchestration, agentic AI and an open ecosystem into a single intelligent execution layer for managed services.
According to ConnectWise, the platform is designed to accelerate the shift from reactive IT management to intelligent operational execution.
ConnectWise is currently focused on what it defines as “Phase 2” of the predictive intelligence maturity journey — operationalizing AI and extending workforce productivity through intelligent copilots, automation, orchestration and workflow intelligence.
The later phases of the journey, including fully autonomous operations and predictive optimization, represent the company’s long-term vision for how managed services will evolve over the coming years.
“Today, the industry is still in the early stages of the transition from reactive operations to intelligent execution – that’s Phase 1,” said ConnectWise CEO Manny Rivelo. “With our latest innovations, we believe ConnectWise will enable our customers to enter Phase 3 of the journey, where AI moves beyond isolated use cases and begins coordinating, automating, and executing operational work across the business. The autonomous and predictive future is coming, but we want to be thoughtful and credible about where the market is today versus where it’s headed.”
