Acronis is expanding its AI-native platform with new innovations that help MSPs reduce operational friction, surface new business opportunities and automate increasingly complex workflows.
The next phase of Acronis Cyber Platform brings together four connected capabilities, including:
- Acronis Cyber Console: A single, AI-native MSP workspace bringing protection, management, automation and infrastructure together with one user experience for technicians, business teams and AI agents.
- Acronis Cyber Intelligence: An actionable intelligence layer providing transparency across operations, customer contracts and protected endpoints. Cyber Intelligence is designed to identify service gaps and hidden revenue opportunities while helping partners anticipate issues, reduce ticket volumes and make faster decisions.
- Acronis Service Desk: Autonomous ticket workflows designed to address alert and context overload through automated enrichment, analysis and remediation. Extensible integrations will allow service desk workflows to incorporate context and actions from across an MSP’s technology ecosystem.
- Acronis Cyber Studio: A workspace for creating and controlling deterministic and agentic workflows. MSP teams will be able to use natural language to design automations and agent-driven processes while retaining visibility, governance and control over their execution.
These capabilities are designed to help MSPs progress from greater visibility and AI-assisted decision-making to proactive intelligence, workflow automation and governed autonomous execution.
Delivered through a single, natively integrated platform, they help reduce the complexity, integration burden and context switching associated with managing separate AI, service desk and automation point solutions.
“The AI opportunity for the channel is here now but capturing it will require partners to invest in the journey rather than wait for comprehensive directives,” said Rob Rae, corporate vice president of community and partner experience at Pax8. “Acronis is putting the platform, intelligence and automation in place to help MSPs operate more autonomously and lead the next era of managed services.”
