Wholesale connectivity provider Sparklight Carrier Services has enhanced its wholesale ordering experience to simplify how customers order, manage and deploy connectivity services. The updated process reportedly automates and streamlines the ordering and tracking stages through a more standardized electronic workflow.
For wholesale providers managing network expansion across multiple markets, the operational objective is straightforward: make it easier to move an order toward deployment without introducing unnecessary manual steps, said the company.
“Wholesale customers need more than network capacity. They need a partner that is responsive and easy to do business with,” said Katherine Creech, Vice President of Business Services at Sparklight. “By simplifying how customers order, manage, and track services, we’re creating a faster, more seamless experience that helps them serve their own customers with greater confidence.”
Along with order automation, new capabilities improve visibility throughout the order lifecycle, covering the process from initial order placement through order tracking. That visibility matters when carriers, wireless providers and ISPs are coordinating network extensions or entering new markets. A standardized workflow can give wholesale customers a more consistent way to understand where connectivity orders stand as they progress toward service delivery, said Sparklight.
Sparklight Carrier Services wholesale portfolio includes Wholesale Internet, Carrier Ethernet, Cellular Backhaul, Dark Fiber, and Middle- and Last-Mile Connectivity Solutions.
