Intermedia Intelligent Communications has announced the launch of Intermedia AI Receptionist, a native AI voice agent built directly into the Intermedia platform.
AI Receptionist answers inbound calls with natural conversations, uses business-specific knowledge to answer questions, understands caller intent and transfers callers to configured destinations when human help is needed. At handoff of a call to a human agent, an AI-generated recap can give the receiving employee or contact center agent context about what was already discussed.
Configured through AI Builder, AI Receptionist can use FAQs, business details and knowledge collections built from documents and web content. This gives businesses a way to provide accurate, consistent answers from the information they choose while keeping control over what the AI can address.
AI Receptionist builds on Intermedia’s broader approach to embedded AI, where intelligence is integrated directly into the communications workflows on which businesses already rely. It uses the same knowledge repository that powers Intermedia AI Assistants, giving businesses a single source of truth for both AI Agents and AI Assistants.
AI Receptionist is also supported by Intermedia’s Data Hub, which brings together data from both AI and human interactions in one place, so businesses can easily store and access insights.
