AireSpring, a global managed services provider specializing in managed IT, network services and unified communications, has announced a distribution partnership to resell 8×8’s trademarked XCaa (eXperience Communications as a Service), a single vendor cloud communications and contact center solution.
The partnership provides customers a single point of contact to obtain 8×8’s unified cloud contact center, voice, team chat and video meeting solution, and the connectivity they will need, resulting in simplified billing and support through one vendor.
In addition to AireSpring’s cloud connectivity options, 8×8 customers can take advantage of AireSpring’s managed SD-WAN and managed security solutions to secure and optimize their UCaaS/CCaaS deployment. AireSpring’s customer service team will provide first-line support to joint 8×8 and AireSpring customers. The product will be sold through AireSpring’s channel partners.
8×8 XCaaS eliminates the silos between UCaaS and CCaaS. Regardless of location, 8×8 XCaaS meets the communications requirements employees need to work together to deliver differentiated customer experiences.
8X8 XCaaS provides customers with:
- Scalable communications with one administrative interface
- 8×8 Work, bringing together voice communications, video meetings, and team messaging via all-in-one desktop, mobile, and web apps
- Telephony and contact center capabilities for Microsoft Teams with 8×8 Voice for Microsoft Teams Direct Routing as a Service solution and the Microsoft certified 8×8 Contact Center for Microsoft Teams
- Organization-wide insights and deep analytics
- Integration of business and CRM apps such as Salesforce
- Full compliance with the HIPAA Security Rule, PCI DSS Service Provider 3.2.1, and FISMA/NIST SP800-53rev5
For more information, or to become an AireSpring partner, visit www.airespring.com or contact us at 888-389-2899.