ANPI has announced a new interface for managing advanced call routing capabilities within its ANPI VIP hosted unified communications solution.
Within the ANPI VIP Customer Administration Portal, there is now a dedicated area for creating schedules for calls coming into auto attendants, hunt groups and call center queues. Users can define various business schedules – including business hours, after hours and holiday schedules – and all schedules can now be universally used throughout the system. There are also new rules that give users greater flexibility in call routing.
For these and other new features, ANPI has developed user guides and tutorial videos available in their YouTube channel – youtube.com/anpisolutions.
