Aspect Software has appointed former Oracle exec Tom Shepherd as channel chief for its portfolio of customer interaction management, workforce optimization and back-office solutions.
The newly-created position of vice president of worldwide channel and alliance sales will make Shepherd responsible for leading the continued expansion of Aspect’s global channel presence, including program development and evolution as well as the channel partner recruitment.
“Aspect is now on the leading edge of providing customer experience solutions to address the elevated and shifting expectations of today’s consumers,” said Bryan Sheppeck, senior vice president of worldwide sales for Aspect. “Growing our global channel ecosystem is a vital component to our solution delivery and Tom will be instrumental in leading the assessment and development of our existing partner network, and the business that flows through it, in order to create a solid and thriving foundation for growth.”
Shepherd brings more than 10 years of global sales leadership experience with a background in contact center, business process outsourcing and channel strategy. Most recently, Shepherd served as group vice president with Oracle. He was responsible for leading a team within Oracle’s customer experience and cloud services organization for mid-market and indirect sales. Prior to that he led the RightNow Technologies global indirect sales effort, and held sales leadership positions with Convergys and Avaya in North America and in Europe.
“From the increased investment in R&D to the expansion of the portfolio, Aspect’s transformation has been remarkable,” says Shepherd. “The company has been an early market leader in providing omni-channel customer experience solutions reflecting its deep understanding of the changing consumer landscape. In addition, the new back office optimization solutions create great revenue potential for partners. By increasing the skills and competencies of our partners and crafting new strategic alliances, Aspect’s channel partner network will be a driving force to deliver even more robust capabilities to the market, and increasing value to the enterprise.”
Shepherd holds a Bachelor’s degree from Indiana University and resides in Denver Colorado.