ATLANTIC-ACM Presents 2015 Metro Wholesale Service Provider Excellence Awards

Research consultancy and market diligence firm ATLANTIC-ACM delivered its 2015 Metro Wholesale Service Provider Excellence Awards at the COMPTEL PLUS Fall 2015 Business Expo in San Francisco, California. The awards were based on more than 1,700 customer evaluations of metro area service providers for the 2015 edition of ATLANTIC-ACM’s Metro Wholesale Service Provider Report Card.

ATLANTIC-ACM President and Managing Partner Fedor Smith presented the awards as follows:

  • CenturyLink: ILEC Billing
  • Verizon: ILEC Brand, Sales Reps, Service Delivery, Network Performance, Customer Service, Voice Value and Data Value
  • Cox: CLEC Data Value
  • FPL FiberNet: CLEC Brand, Service Delivery, Network Performance and Customer Service
  • Inteliquent: CLEC Sales Reps, Billing and Voice Value

The Metro Wholesale study is part of the firm’s Report Card Research Series, in which it collects direct customer feedback on key service-provider operations and products across four market segments.

“We have a great group of service providers that received ATLANTIC-ACM’s Metro Wholesale Excellence Awards,” said Smith. “This year’s winners are truly best-in-class among their peers, receiving the highest ranking scores from their metro wholesale customers.”

Verizon continues to strengthen its position as a provider of metro wholesale services, with customers rating them No. 1 in five out of the six operational categories, and as the top ranking provider of voice and data value.

CenturyLink won the award for billing for the third year in a row, highlighting the efficiencies it has attained and continues to maintain in accurately accounting for their customers’ services.

In the CLEC category, FPL FiberNet had a particularly strong showing in operations, winning four out of the six operational categories, which Smith said “really reflects their tireless effort to provide a superior customer service experience.”

“And for the second year in a row, Inteliquent’s customers have spoken on the strength of the company’s billing operations, and the quality and price competitiveness of their unique voice product suite, as well as rating them No. 1 for their sales reps,” Smith added. “We also have a newcomer to the winners’ circle this year, with Cox’s customers rating them No. 1 for the value of their data products. All of this year’s award winners can take pride in knowing that their wins are a direct reflection of how their customers perceive the value of their products and the level of service they provide.”