Mindville will bolster Atlassian’s ITSM capabilities. By combining rich contextual information from disparate development tools with infrastructure-related information from Mindville, IT teams can now leverage Jira Service Desk to better anticipate the impact of changes to critical business services and respond to the unexpected faster.
Mindville gives organizations a place to store and share information about all their assets and infrastructure across their whole business, even areas outside of IT such as HR, sales, and facilities. Teams can see how various services are linked to the underlying infrastructure, helping them understand how any given change will affect the customer or employee experience as a whole. Mindville also discovers and tracks assets and infrastructure by scanning the network, so teams don’t have to enter every asset manually. This flexible solution integrates with leading cloud providers like AWS and Azure, and can either co-exist with, or help teams migrate away from, other solutions such as ServiceNow, Microsoft SCCM, and Snow Software.
Mindville is already a very successful partner in the Atlassian Marketplace, and we will continue to augment their asset and configuration management capabilities and integrate it tightly with Jira Service Desk. This acquisition builds on Atlassian’s investment in ITSM, including recent acquisitions like Opsgenie for incident management, Automation for Jira for code-free automation, and Halp for conversational ticketing.