With IT teams managing more devices, applications and services, — while responding to more alerts and remediating more security vulnerabilities than ever before, the widening gap between what needs attention and what gets attention creates even more risk. With that in mind, IT management software provider Auvik announced the launch of Auvik Aurora, AI-powered IT agents designed to help IT professionals proactively manage, troubleshoot, and optimize their network infrastructure.
According to the company, Auvik Aurora works out of the box with no complex setup or AI tuning required. Its agents are grounded in Auvik’s vast data repository, built up from more than 15 years of SaaS-based network management, enabling insights and recommendations informed by real-world IT complexity. Auvik AI agents leverage real-time network data – including topology, device relationships, performance data, lifecycle status, and security vulnerability data – to deliver actionable recommendations, prioritize alerts by impact, and guide faster issue and ticket resolution. With thousands of organizations trusting Auvik to power their IT operations today, Auvik AI agents are uniquely suited to leverage network and client-specific data to provide contextual recommendations and tailored network actions, improving effectiveness over generic LLM responses, said the company.
“Since its early days, Auvik’s framework for network management has been ‘See, Tell, Do’: gain complete visibility, surface the issues that need attention, and drive automation to resolve them,” said Doug Murray, CEO of Auvik. “Auvik Aurora builds on this vision, further empowering IT technicians to prevent network and infrastructure issues and reduce mean time to resolution when issues do occur, while helping our partners uncover revenue opportunities.”
Auvik Aurora’s out-of-the-box capabilities, meanwhile, empower IT teams without dedicated AI expertise or implementation budgets to realize value from day one. The agents enable natural-language alert creation and recommendations tailored to each IT environment and provide vendor-specific assistance for command syntax and scripting. Auvik Aurora also delivers proactive device lifecycle management, surfacing end-of-life (EOL) and end-of-support (EOS) device risks before they cause an outage or security exposure.
“Auvik Aurora enters the market with a meaningful advantage, as it is built on the rich and diverse dataset Auvik has already established through its cloud-based platform,” said Shamus McGillicuddy, VP of Research, EMA. “Our research shows only 44% of IT organizations are fully confident that the quality of their network data can support AI-driven network management. As organizations continue to learn how to assess and build trust in AI solutions, Auvik’s data lake serves as a critical foundation for agentic IT operations.”
Auvik is releasing a succession of AI-powered features to help IT teams resolve tickets faster, reduce escalations, and stay ahead of network and infrastructure issues.
