Avaya has announced Avaya Equinox, which delivers mobile-first unified communications within applications and browsers.
The multitude of real-time and non-real-time communications methods used by workers typically requires a disruptive two- to three-step process of leaving a business application to communicate. In contrast, Avaya Equinox allows workers to quickly see all scheduled meetings, messaging updates and communications history in one place and take immediate action. It also allows collaboration from within HTML5 browsers with no downloads or plugins needed, thanks to WebRTC technology.
“The vision for unified communications has always been a streamlined, user and IT-friendly experience that enables work to proceed without disruption,” said Gary E. Barnett, SVP and GM, Avaya Engagement Solutions. “Integrating the wide variety of forms and methods of communication into a single flow has been an unmet challenge — until now. Avaya Equinox has conquered that challenge for the good of end users, IT departments and businesses worldwide, delivered by a company with the vision, focus and expertise to define the future of UC.”
Equinox is customizable through the Avaya Breeze Client SDK by vertical industry or worker requirements, and IT can embed Avaya Equinox communication and collaboration capabilities within business processes or context, or into any business application, to create and integrate unique solutions for vertical needs and competitive differentiation.
It features HD voice and video for communication anywhere on any device, with remote access including VPN-less connectivity. One number reach for all devices accelerates enterprise workflows and deployments; and workers can simultaneously use multiple devices. Persistent, multimedia messaging for text, audio, video, images and files allows employees to access and send team messages across devices, so a conversation initiated on the desktop in the morning can be picked back up on the mobile device at lunchtime, for example. Workers can message those who are offline for more efficient team interaction. One click from the messaging function escalates the session to a call or conference.
Avaya Equinox is generally available globally this calendar quarter, with the advance conferencing capability coming in the first quarter of 2017. The platform is sold on a per-user, suite licensing basis with subscription or perpetual pricing models, along with a traditional concurrent user pricing option for conferencing. Avaya Equinox is supported on desktop or mobile devices, and available out-of-the box on the all-glass Avaya Vantage device.