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Friday, February 26, 2021

Avaya Joins PlanetOne’s Preferred Provider Program

Avaya, a leader in solutions to enhance and simplify communications and collaboration, has joined PlanetOne’s Preferred Provider Program.

 

The Scottsdale, Arizona-based PlanetOne is an IT channel’s business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises.

 

As a new Avaya Master Agent in the United States, PlanetOne will offer its agents and solution provider partners access to Avaya Cloud Office by RingCentral, an all-in-one cloud UCaaS solution, and Avaya OneCloud CCaaS contact center solutions.

 

Communication delivered via a single platform is increasingly important, and by enabling voice calls, team messaging, meetings, conferencing and file sharing in a single solution, Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they are.

 

Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations’ customer experience centers by providing customer and workforce engagement to connect and orchestrate all the touchpoints throughout the customer journey while leveraging the power of AI, insights, knowledge and resources from across the organization. This enables users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.

 

Chris Werpy, PlanetOne’s COO, said, “The workplace is continuing to evolve, and with remote work and work-from-home scenarios expected to continue in the near future and beyond, best-of-breed solutions like Avaya Cloud Office and Avaya OneCloud CCaaS are making it possible for businesses around the globe to drive productivity, reduce costs and simplify connectivity and collaboration within the enterprise.”

Avaya is participating in the PlanetOne 2021 Virtual Tech Tour event taking place on March 9. For more information or to register for the event, visit https://www.planetone.net/2021-tech-tour/.

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