Bicom Systems is rolling out new features in the latest version of gloCOM 5.3.—a tool that helps users and supervisors build a more robust communications environment.
Some of these tools are:
Personal Dialer: A new feature that allows users to upload a CSV file of names and phone numbers to gloCOM. It will then dial the numbers one after another, without the user having to manually input them. After the dialer session is over, users can export the session back into a CSV file and it will provide details about the dialed phone numbers. This benefits users by saving them time, increasing productivity and efficiency.
PCI Compliance with support for remote DTMF: An added security feature to protect a caller’s credit card number. If a caller needs to perform a payment over the phone, they can do so by inputting it on their keypad rather than saying it over the phone. This will protect the caller’s credit card information from being written down by the agent. Callers gain a sense of security and agents are protected against credit card fraud allegations.
Other features such as custom parking lots, department filtering and Sennheiser integration can all be found in gloCOM 5.3.
To learn more about gloCOM 5.3, download the official release notes here.
To upgrade to the latest version of gloCOM, download it here.
